Delivery & Returns — Splendido e.U.
How to register your return
You have 30 days from delivery to register your return. Return shipping is free of charge—the return label will be sent to you by email.
- Open customer account Sign in with the email address you used to place your order. You don't need a password: you'll receive a sign-in code by email.
- Select order Click on the order you would like to return.
- Request a return You will find the return button at the top right. Select the items and briefly state the reason.
- Label received We confirm your registration and will send you the free return label by email. Attach it to the package and drop it off with the specified shipping provider.
Don't have a customer account yet? You don't need one—the sign-in works with the email address used for your order.
You can also declare your cancellation informally by email at widerruf@splendido.at or use the cancellation form.
We have clearly summarized all important information about delivery and returns here. You can find the full text of our Terms and Conditions here.
DELIVERY TERMS
Splendido e.U. currently delivers exclusively to Austria, Germany, the Netherlands, Belgium and Poland.
We are preparing to expand our delivery area to additional EU countries. Orders from other countries can be registered via our waiting list.
In Austria, we use Österreichische Post (insured shipping) as our shipping partner; for deliveries to Germany, the Netherlands, Belgium and Poland, we use UPS and, where applicable, other delivery service providers.
Shipping costs: Standard shipping is free for all orders to Austria, Germany, the Netherlands, Belgium and Poland - regardless of the order value. For deliveries to Germany, the Netherlands, Belgium and Poland, we optionally offer UPS Express for an additional charge of € 19,99.
Delivery time from dispatch: Austria 1–2 business days. Germany, the Netherlands, Belgium and Poland 3–5 business days with UPS Standard or 1–2 business days with UPS Express. If delivery times differ, we will inform you directly on the relevant product page.
Orders received from Monday to Friday before 12:00 pm will be dispatched no later than the next-but-one business day - provided there is no public holiday.
If not all ordered items are in stock, we reserve the right to make partial deliveries - additional shipping costs will only be incurred by express agreement.
If the customer refuses to accept the goods or does not collect the shipment within the storage period set by the delivery service provider, the customer is in default of acceptance. The actual additional costs incurred as a result, in particular return shipping and redelivery costs, shall be borne by the customer; we are entitled to deduct these from any refund. If the returned goods or their case/packaging show damage beyond what is necessary for a mere inspection, we reserve the right to claim reasonable compensation for the loss in value in accordance with § 16 FAGG. This does not apply insofar as the customer has effectively withdrawn from the contract.
If a product ordered is permanently unavailable, we will inform you immediately and, if possible, suggest a comparable product. If you do not want a replacement, we will refund the purchase price in full.
RETURNS
Return address:
Splendido e.U.
Neubaugasse 24, 8020 Graz, Austria
All items are carefully inspected and documented before dispatch - for your security and our quality control.
Right of withdrawal: You may withdraw from the contract within 30 days without stating a reason (statutory period of 14 days in accordance with § 11 FAGG, voluntarily extended to 30 days). The period begins on the day you receive the goods. After declaring your withdrawal, you have 14 days to return the goods to us (§ 15 FAGG).
Return shipping costs:
Returns are free of charge for you. Splendido e.U. covers the return shipping costs. After receiving your withdrawal notice, we will provide you with a free return label by email. Simply drop off the prepaid parcel with the specified shipping service provider.
We recommend keeping the proof of postage until the refund has been completed.
Return conditions - Please read carefully
You have the right to inspect the item - just as you would be able to do in a retail store (e.g. briefly trying it on in front of a mirror). Inspection is possible without removing the security seal or label.
Each piece of jewellery is delivered with a security seal (label) identifying its original condition.
Full refund (100%): If the item is returned with the security seal intact, in its original condition and original packaging, we will refund the full purchase price. The statutory period is 14 days from receipt of your withdrawal notice (§ 14(1) FAGG); as a rule, we issue refunds within 7 business days of receiving your return.
Compensation for signs of use: If the security seal has been removed or the item shows signs of use beyond mere inspection (e.g. signs of wear, scratches, residue from cosmetics, perfume or skin contact, stretched chains), we reserve the right to deduct reasonable compensation for the resulting loss in value from the refund. If the item can no longer be sold as new, this compensation may amount to the full value of the goods (§ 16 FAGG).
Free return shipping is a service offered to support a genuine purchasing decision - not for the temporary use ("rental") of jewellery. We ask that you treat this service fairly.
Responsibility: You are responsible for any loss in value of the goods resulting from use beyond mere inspection.
Effectiveness of withdrawal: Your withdrawal takes effect as soon as you declare it. We will issue the refund as soon as the goods have been received by us or you have provided us with proof of dispatch (§ 13 para. 2 FAGG).
Damaged returns: In the case of damaged jewellery or packaging, we reserve the right to deduct a reasonable amount from the refund.
For complaints, you can contact us directly at info@splendido.at.
Exclusion of the right of withdrawal: For information on exclusions from the right of withdrawal, please read our complete Terms and Conditions.
Updated: 27 August 2026
