Jewelry Guarantee & Warranty | Splendido eU
Thank you for choosing our jewelry. We are proud of the quality of our products and therefore offer you the following guarantee conditions:
Warranty scope
Our warranty covers all verifiable manufacturing defects for up to 24 months. This includes any defects in materials or workmanship.
Please note that our guarantees provide additional rights and do not affect your statutory rights as a consumer. Guarantee claims are only valid if the jewelry has been treated according to the care instructions and shows no obvious signs of improper use.
Warranty exclusions
The warranty does not cover:
- Breakage: Unless it involves demonstrable production defects.
- Damage caused by improper use: Including improper handling or misuse.
- Natural wear and tear: Damage caused by normal use.
- External influences: Discoloration or damage caused by water, perfumes, cleaning agents, creams, hairspray, or due to the skin's natural acidity.
- External processing: Any alteration or repair by a third party that was not carried out by our team (e.g., ring size adjustment by another provider).
Procedure in case of warranty claim
Should a manufacturing defect occur, please contact us immediately:
- Email: guaranty@splendido.at
- Subject: Complaint with order number
Please provide your order number and a detailed description of the problem. We will endeavor to find a solution within two days. You will receive a final solution proposal from us no later than 10 days after we receive your complaint.
Dispute resolution
If we are unable to find a satisfactory solution to your issue, you have the option of contacting the Dispute Resolution Committee:
- Online dispute resolution: http://ec.europa.eu/consumers/odr/
We thank you for your trust and always strive to offer you the best possible service.
Best regards,
Your Splendido eU Team
