Warranty & Service | Splendido e.U.

Statutory Warranty

All Splendido Jewelry is covered by the statutory warranty for at least two years from delivery. You may assert your rights if the goods did not conform to the contract upon delivery — for example, if they do not match the description or do not function as intended. In these cases, you are entitled to free repair or replacement; in certain cases, to a reduction in the purchase price or a full refund of the purchase price.

Our Additional Service

If you have questions about the material or workmanship, we are personally available to assist you — even if the matter is not covered by the warranty. Please contact us; together, we will find a solution.

What Is Not Considered a Defect Under the Warranty

The statutory warranty covers defects that were already present upon delivery. Changes that occur later as a result of use are not considered defects in this sense:

• natural wear and tear from regular use
• discoloration or damage caused by water, perfume, creams, hairspray, cleaning products, or individual skin chemistry
• damage caused by improper handling
• changes or repairs carried out by third parties

Your statutory rights remain unaffected.

How to Reach Us

Email: garantie@splendido.at
Subject: Complaint + order number

Please briefly describe the problem and, if possible, attach a photo. We will get back to you within 2 business days — you will receive a final resolution no later than 10 days after we receive your inquiry.

Dispute Resolution

If we are unable to find a solution together, please contact us directly at info@splendido.at — we will make every effort to resolve each complaint amicably.

As of: August 3, 2026