Warranty & Service | Splendido e.U.
Statutory Warranty
All Splendido Jewelry is covered by the statutory warranty for at least two years from delivery. You may assert your rights if the goods did not conform to the contract upon delivery - for example, if they do not match the description or do not function as intended. In these cases, you are entitled to free repair or replacement, and in certain cases to a price reduction or a full refund of the purchase price.
Our Additional Service
If you have questions about the material or workmanship, we are personally here to help - even if the issue is not covered by the warranty. Please contact us; together, we will find a solution.
What Is Not a Defect Under the Warranty
The statutory warranty covers defects that already existed upon delivery. Changes that occur later through use are not defects in this sense:
- natural wear and tear from regular use
- discoloration or damage caused by water, perfume, creams, hairspray, cleaning products, or individual skin chemistry
- damage caused by improper handling
- alterations or repairs carried out by third parties
Your statutory rights remain unaffected.
How to Contact Us
Email: garantie@splendido.at
Subject: Complaint + Order Number
Please briefly describe the problem and, if possible, attach a photo. We will get back to you within 2 business days - you will receive a final solution no later than 10 days after we receive your inquiry.
Dispute Resolution
If we are unable to find a solution together, please contact us directly at info@splendido.at - we will do our best to resolve every complaint amicably.
Last updated: August 3, 2026
