Privacy Policy | Splendido eU

We appreciate your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

1. Responsible person

The entity responsible for data processing on this website is:

Splendido eU
Neubaugasse 24, 8020 Graz
Telephone: +43 676 5773787
Email: info@splendido.at

2. Collection and processing of personal data

a) Visiting the website

When you visit our website www.splendido.at The following information will be collected automatically:

Visitor's IP address
Date and time of access
Name and URL of the retrieved file
Referrer URL (website from which access was made)
Browser type, operating system and access provider

Purpose of processing: Ensuring the functionality of the website, optimizing user-friendliness, system security, analyzing access and managing the website.

Legal basis: Art. 6 para. 1 sentence 1 lit. f GDPR (legitimate interest).

b) Newsletter subscription

When you subscribe to our newsletter, we use your email address solely for sending our newsletter. You can unsubscribe at any time via the link in the newsletter or by email to info@splendido.at .

Legal basis: Art. 6 para. 1 sentence 1 lit. a GDPR (consent).

c) Contact form

When you use the contact form, we collect your email address and other voluntary information in order to answer your request.

Legal basis: Art. 6 para. 1 sentence 1 lit. a GDPR (consent).

d) Online shop / Orders

For orders, we collect personal data (name, address, payment information, and, if applicable, customer account details). Payment data is only shared with our bank. Customer accounts can be deleted at any time.

Legal basis: Art. 6 para. 1 sentence 1 lit. b GDPR (contract processing).

3. Data transfer

We only share personal data if:

You have given your consent (Art. 6 para. 1 sentence 1 lit. a GDPR)
It is necessary for contract processing, legal obligations or legal claims (Art. 6 para. 1 sentence 1 lit. b/c/f GDPR)

4. Cookies and Tracking

a) Types of cookies

Necessary cookies: for shopping cart, session and functionality
Analytics and marketing cookies: for statistics, conversion tracking and personalized advertising

b) Tools/Pixels used

We actively use the following tools "Always active" :

Meta Ads / Facebook Pixel – Conversion tracking, remarketing, target groups
Google Ads / Google Analytics – Conversion tracking, remarketing, website optimization
1-Click Pop-up – Lead Capture / Newsletter
Shopify Collabs – Affiliate Tracking
Propel Replays – Session Recording, Mouse Movements, Clicks

Note: With the "Always active" setting, all relevant data will be transferred to third-party providers even without prior user interaction, in order to fully track campaigns and optimize ads.

c) Purpose and processing

Website usage analysis
Optimization of marketing campaigns
Remarketing / personalized advertising
Statistical analysis for website improvement

Data may be transferred to countries outside the EU. We have implemented technical and contractual measures, such as IP anonymization and data processing agreements.

d) Consent & Objection

Users can consent or decline : consent is given via the cookie banner on the first visit.
For "Always active" tracking, it is made clear that all pixels fully capture data.
You can object/opt out at any time via email: info@splendido.at
Additionally: Browser add-ons or opt-out links for Google Analytics / Meta Ads are possible.

5. Rights of data subjects

You have the right:

Information about your personal data (Art. 15 GDPR)
Correction of inaccurate data (Art. 16 GDPR)
Deletion of data (Art. 17 GDPR)
Restriction of processing (Art. 18 GDPR)
Data portability (Art. 20 GDPR)
Withdrawal of consent (Art. 7 para. 3 GDPR)
Right to lodge a complaint with the supervisory authority (Art. 77 GDPR)

Right to object: You can object at any time to the processing of your data based on legitimate interests (Art. 6 para. 1 sentence 1 lit. f GDPR), in particular against direct marketing.

6. Data security

We use SSL encryption (256-bit) and other technical measures to protect your data. Security standards are regularly updated.

7. Changes to the Privacy Policy

As of January 2026
The privacy policy may be updated due to legal changes or technical adjustments. The current version is always available at https://www.splendido.at/pages/datenschutz available.