Data protection

We appreciate your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

1. Person responsible

Responsible for data processing on this website is:

Splendido eU
Neubaugasse 24
8020 Graz
+436765773787
info@splendido.at

2. Collection and storage of personal data and type and purpose of use

a) When you visit the website

When you visit our website www.splendido.at , the browser used on your device automatically sends information to our website server. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until automatically deleted:

IP address of the requesting computer,
Date and time of access,
Name and URL of the retrieved file,
Website from which access is made (referrer URL),
browser used and, if applicable, the operating system of your computer as well as the name of your access provider.

We process the above data for the following purposes:

Ensuring a smooth connection to the website,
Ensuring comfortable use of our website,
Evaluation of system security and stability as well as
for further administrative purposes.

The legal basis for data processing is Art. 6 (1) (f) GDPR. Our legitimate interest arises from the purposes for data collection listed above. Under no circumstances will we use the collected data to draw conclusions about you personally.

b) When you register for our newsletter

If you have expressly consented to this in accordance with Art. 6 (1) (a) GDPR, we will use your email address to regularly send you our newsletter. Providing an email address is sufficient to receive the newsletter.

You can unsubscribe at any time, for example, via a link at the end of each newsletter. Alternatively, you can also send your unsubscribe request via email to info@splendido.at.

c) When using our contact form

If you have any questions, we offer you the opportunity to contact us using a form provided on our website. You must provide a valid email address so that we know who sent the inquiry and can respond to it. You can provide additional information voluntarily.

Data processing for the purpose of contacting us is carried out in accordance with Art. 6 (1) (a) GDPR on the basis of your voluntarily given consent.

d) For orders via our online shop

If you wish to order through our online shop, it is necessary for the conclusion of the contract that you provide your personal data, which we need to process your order. Mandatory information required for contract processing is marked separately; further information is voluntary. We process the data you provide to process your order. For this purpose, we may pass on your payment details to our bank. The legal basis for this is Art. 6 (1) (b) GDPR.

You can also create a customer account, which allows us to save your data for future purchases. When you create an account under "Register," the data you provide will be saved revocably. You can delete all other data, including your user account, at any time in the customer area.

3. Sharing of data

Your personal data will not be transferred to third parties for purposes other than those listed below.

We will only share your personal information with third parties if:

You have given your express consent in accordance with Art. 6 (1) (a) GDPR,
the transfer is necessary according to Art. 6 (1) (f) GDPR to assert, exercise or defend legal claims and there is no reason to assume that you have an overriding legitimate interest in not transferring your data,
in the event that there is a legal obligation to transfer data in accordance with Art. 6 (1) (c) GDPR, and
this is legally permissible and is necessary for the processing of contractual relationships with you according to Art. 6 (1) (b) GDPR.

4. Cookies

We use cookies on our website. These are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause any damage to your device and do not contain viruses, Trojans, or other malware.

The cookie stores information related to the specific device used. However, this does not mean that we directly know your identity.

The use of cookies serves, on the one hand, to make using our services more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages of our website. These are automatically deleted after you leave our site.

In addition, we also use temporary cookies to optimize user experience. These cookies are stored on your device for a specific period of time. If you visit our site again to use our services, it will automatically recognize that you have already visited us and which entries and settings you have made, so you don't have to enter them again.

We also use cookies to statistically record the use of our website and to evaluate it for the purpose of optimizing our offering for you (see Section 5). These cookies enable us to automatically recognize that you have already visited our site when you visit it again. These cookies are automatically deleted after a defined period of time.

The data processed by cookies are necessary for the purposes mentioned to protect our legitimate interests and those of third parties in accordance with Art. 6 (1) (f) GDPR.

5. Analysis tools

a) Tracking tools

The tracking measures listed below and used by us are carried out on the basis of Art. 6 (1) (f) GDPR. With the tracking measures used, we want to ensure a needs-based design and the continuous optimization of our website. We also use the tracking measures to statistically record the use of our website and to evaluate it for the purpose of optimizing our offering for you. These interests are considered legitimate within the meaning of the aforementioned provision.
We use various third-party services, such as Google Analytics, to analyze the use of our website. These services may use cookies and transfer data to countries outside the EU. We have taken appropriate measures to protect your data, such as anonymizing IP addresses and entering into data processing agreements.

6. Rights of data subjects

You have the right:

Pursuant to Art. 15 GDPR, you have the right to request information about your personal data processed by us. In particular, you can request information about the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if it was not collected from us, as well as the existence of automated decision-making, including profiling, and, where applicable, meaningful information on its details.
to request the immediate correction or completion of any inaccurate personal data stored by us in accordance with Art. 16 GDPR;
to request the deletion of your personal data stored by us in accordance with Art. 17 GDPR, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
to request the restriction of the processing of your personal data pursuant to Art. 18 GDPR if you contest the accuracy of the data, the processing is unlawful but you refuse to delete it and we no longer need the data, but you need it to assert, exercise or defend legal claims or you have objected to the processing pursuant to Art. 21 GDPR;
pursuant to Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another controller;
According to Art. 7 (3) GDPR, you have the right to revoke your consent at any time. This means that we may no longer continue the data processing based on this consent in the future and
pursuant to Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or work, or at our company headquarters.

7. Right of objection

If your personal data is processed on the basis of legitimate interests pursuant to Art. 6 (1) (f) GDPR, you have the right to object to the processing of your personal data pursuant to Art. 21 GDPR, provided there are reasons for doing so that arise from your particular situation or if the objection is directed against direct marketing. In the latter case, you have a general right of objection, which we will implement without specifying a particular situation.

If you wish to exercise your right of objection, simply send an email to info@splendido.at

8. Data security

During your visit to our website, we use the widely used SSL (Secure Socket Layer) method in conjunction with the highest level of encryption supported by your browser. This is generally 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can tell whether an individual page of our website is being transmitted encrypted by the closed key or lock symbol in the lower status bar of your browser.

We also use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

9. Currentness and changes to this privacy policy

This privacy policy is currently valid and is dated June 2024.

Due to the ongoing development of our website and the services it offers, or due to changes in legal or regulatory requirements, it may become necessary to amend this privacy policy. The current privacy policy can be accessed and printed at any time on the website at www.https://www.splendido.at/pages/datenschutz.