General Terms and Conditions — Splendido e.U.

If you have any questions, we will be happy to assist you: info@splendido.at

• § 1 Scope of Application
• § 2 Conclusion of the Contract
• § 3 Prices
• § 4 Delivery and delivery terms
• § 5 Shipping Costs
• § 6 Return Policy & Right of Withdrawal
• § 7 Payment
• § 8 Retention of Title
• § 9 Data Protection
• § 10 Warranty
• § 11 Applicable Law
• § 12 Jurisdiction
• § 13 Miscellaneous

§ 1 Scope of Application

These General Terms and Conditions apply to all orders placed through our online shop at www.splendido.at. All company details can be viewed on our legal notice page.

For the purposes of these General Terms and Conditions, a consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity.

The following General Terms and Conditions govern the contractual relationship between Splendido e.U. and the customer in the version valid at the time of the order. Deviating terms and conditions of the customer are not accepted unless Splendido e.U. has expressly agreed to their validity in writing.

These General Terms and Conditions can be viewed on our website at any time and may be printed or saved by you. We reserve the right to amend these General Terms and Conditions at any time. All amendments take effect upon publication on our website. The version of the General Terms and Conditions valid at the time of the order applies to each concluded purchase contract.

The language of the contract is German. The versions of this website in other languages are translated with the help of artificial intelligence and may contain linguistic inaccuracies or errors. They are provided for ease of understanding. In the event of any discrepancy between the German version and a translation, the German version alone shall prevail.

§ 2 Conclusion of the Contract

The purchase contract is concluded with:

Splendido e.U., Dayana Bahchevanova
Neubaugasse 24, 8020 Graz, Austria
info@splendido.at

The presentation of products in the online shop serves solely as a visual display and does not constitute a legally binding offer. The contract is concluded only through our express order confirmation by email or through delivery of the goods. The automatic confirmation of receipt after completion of the order does not yet constitute acceptance of the offer.

We do not verify the accuracy of the information you provide and therefore accept no liability for any errors in the customer’s information.

We do not accept orders where the specified delivery address belongs to a company or person offering freight forwarding services. If we inadvertently accept such an order, we reserve the right to cancel it after prior notification by email.

The ordering process is as follows:
- Add the desired product to your shopping cart ( “Add to cart” button)
- Review and, if necessary, adjust your shopping cart
- Proceed to checkout using the “Checkout” button
- Enter personal details, delivery address, and preferred payment method
- Submit a binding order by clicking the “Pay now" button

The purchase contract is concluded as soon as we accept your order by sending an order confirmation by email or dispatch the goods. If you have a customer account, you can view your order details there at any time.

§ 3 Prices

All prices stated on the product pages include statutory VAT and are in euros (€). We reserve the right to change prices at any time. The price displayed at the time of placing the order is the only binding price.

Shipping costs are stated in § 5 of these General Terms and Conditions as well as on the product pages, in the shopping cart and on the order page. Before the order is completed, the total price including all applicable costs is displayed.

International orders may incur currency conversion fees, which are payable by the customer.

The presentation of goods in our online shop does not constitute a binding offer (see § 2). If a price or product description is based on an obvious error - such as a typographical, transmission or system error - we are entitled not to accept the order or to contest the contract in accordance with the statutory provisions (§ 871 ABGB). In this case, we will inform you without delay and promptly and fully refund any payments already made; you will incur no further costs as a result. An obvious error exists in particular when the stated price is clearly disproportionate to the value of the goods.

§ 4 Delivery and delivery terms

Splendido e.U. currently delivers exclusively to delivery addresses within the following countries:

- Austria (AT)
- Germany (DE)
- Netherlands (NL)
- Belgium (BE)
- Poland (PL)

An expansion of the delivery area to additional EU countries is in preparation. Orders from other countries can be registered via our waiting list to receive priority information when we launch in your country.

The delivery time from dispatch is generally 1–2 business days within Austria; to Germany, the Netherlands, Belgium and Poland, 3–5 business days with UPS Standard or 1–2 business days with UPS Express, unless otherwise stated on the respective product page.

Orders received from Monday to Friday before 12:00 noon will be dispatched by no later than the second following business day, provided that this day is not a public holiday.

If not all ordered products are in stock, we are entitled to make partial deliveries insofar as this is reasonable for the customer. Additional shipping costs for partial deliveries will only be charged by express agreement.

If the customer refuses to accept the goods or does not collect the shipment within the storage period set by the delivery service, the customer is in default of acceptance. The resulting actual additional costs (in particular return shipping and redelivery costs) are borne by the customer; we are entitled to deduct these from any refund. If the returned goods or their case/packaging show damage beyond mere inspection, we reserve the right to claim reasonable compensation for the loss in value in accordance with § 16 FAGG. This does not apply insofar as the customer has effectively withdrawn from the contract.

If an ordered product is permanently unavailable because our suppliers fail to deliver it through no fault of our own, we may withdraw from the contract. In this case, we will inform the customer without undue delay and, where applicable, suggest a comparable product. If it is rejected, the purchase amount will be refunded in full.

Transfer of risk: For shipments to consumers, the risk of accidental loss or accidental damage to the goods passes to you only upon handover to you or to a person designated by you who is not the carrier (§ 7b KSchG). If a shipment is lost or damaged in transit, we bear the risk: we will resend it free of charge or refund the full purchase price.

Unless a different delivery period is specified or agreed, we will deliver without undue delay, but no later than within 30 days of the conclusion of the contract.

§ 5 Shipping Costs

Splendido e.U. offers free shipping for all orders to the following countries, regardless of the order value:

- Austria (AT): free shipping
- Germany (DE): free shipping
- Netherlands (NL): free shipping
- Belgium (BE): free shipping
- Poland (PL): free shipping

Optionally, we offer UPS Express for deliveries to Germany, the Netherlands, Belgium and Poland for an additional charge of € 19.99 (delivery time: 1–2 business days).

Shipping costs are displayed on the product pages, in the shopping cart, and on the order page before the order is completed.

For cross-border deliveries, additional taxes (e.g. as part of an intra-Community acquisition) and/or customs duties may arise in individual cases and must be borne by the customer.

Splendido e.U. covers the costs of returning the goods (free return shipping; see § 6).

§ 6 Returns & Right of withdrawal

All items are carefully inspected, checked, and documented before dispatch to ensure that they meet our quality standards.

Voluntary 30-day right of return
As a special service, we grant our customers a voluntary 30-day right of return from receipt of the goods - this exceeds the statutory minimum period of 14 days and constitutes a voluntary service provided by Splendido e.U.

To exercise your right of withdrawal, please inform us of your decision to withdraw from the contract by means of a clear statement (e.g. by email). We recommend using the withdrawal notice by email at: widerruf@splendido.at

Return conditions - Please read carefully

You have the right to inspect the item, just as you would be able to in a retail store (e.g. briefly trying it on in front of a mirror). Inspection is possible without removing the security seal or label.

Each piece of jewelry is delivered with a security seal (label) that indicates its original condition.

Full refund (100%): If the item is returned with the security seal intact, in its original condition and original packaging, we will refund the full purchase price. The statutory period is 14 days from receipt of your withdrawal notice (§ 14(1) FAGG); as a rule, we issue the refund within 7 working days of receiving your return.

Compensation for loss of value due to signs of use: If the security seal is removed or the item shows signs of use beyond mere inspection (e.g. signs of wear, scratches, traces of cosmetics, perfume or skin contact, stretched chains), we reserve the right to deduct reasonable compensation for the resulting loss of value from the refund. If the item can no longer be sold as new, this compensation may amount to the full value of the goods (§ 16 FAGG).

Free return shipping is a service offered to support a genuine purchasing decision - not the temporary use ("rental") of jewelry. We ask you to treat this service fairly.

Return shipping costs
Returns are free of charge for you. Splendido e.U. covers the return shipping costs. After receiving your withdrawal notice, we will provide you with a free return label by email. If this is not possible, we will reimburse the return shipping costs.

Customer responsibility
The customer is responsible for returning the goods and for any potential loss in value resulting from use beyond what is necessary to inspect their condition, characteristics and functionality.

Effectiveness of the withdrawal
Your withdrawal is effective as soon as you declare it. We will issue the refund as soon as the goods have arrived at our premises or you have sent us proof of shipment (§ 13 para. 2 FAGG).

We reserve the right to deduct a reasonable amount from the refund if jewelry or packaging is returned damaged.

Exceptions to the right of withdrawal: There is no right of withdrawal for contracts concerning goods made according to the customer's specifications or clearly tailored to their personal needs (§ 18 para. 1 no. 3 FAGG). For us, this applies to custom-made and made-to-measure items - such as rings made specifically in your size. We will inform you separately that the right of withdrawal does not apply before you place your order.

§ 7 Payment

Payment can be made by advance payment via bank transfer. We also offer the following payment methods: PayPal, credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, EPS, Klarna instant bank transfer and USDC stablecoin.

We reserve the right to cancel orders placed using suspicious or questionable payment methods. In such cases, we will contact the customer immediately to clarify the situation and, if necessary, arrange an alternative payment method.

When using alternative payment methods that do not involve a direct bank transfer, the privacy policies of the respective payment providers apply to the collection, storage and processing of personal data.

Payment in advance by bank transfer: After receiving your order, we will provide you with our bank details. Delivery will take place after payment has been received. Please allow for a processing time of 2–3 business days. The transfer must be received within 7 business days of the order date. If payment is not received within this period, we reserve the right to withdraw from the purchase agreement.

USDC (USD Coin): We accept USDC payments via Shopify Payments on the Base network. The paid USDC amount is automatically converted into euros and credited to your purchase — without additional exchange fees. Please note that the customer must hold USDC on the Base network. USDC on other networks (Ethereum, Solana, Polygon) must be bridged to Base before payment. Refunds for USDC payments are processed manually. Subscription payments are not possible with USDC.

Credit card: The credit card account will be charged upon completion of the order. For all other payment options, the charge will be processed in accordance with the conditions of the respective provider.

Only one discount code may be redeemed per order. Splendido e.U. voucher codes cannot be used to purchase additional gift cards. Splendido e.U. is not liable for the loss, theft or damage of gift cards. Multiple gift cards may be redeemed per order, with their value automatically deducted from the total amount. Any remaining balance may be paid using other available payment methods.

The deduction of a cash discount is only permitted following an express written agreement. Cash redemption of online gift vouchers is generally not possible, either in full or in part.

§ 8 Retention of Title

The delivered goods remain the property of Splendido e.U. until the purchase price, including all ancillary costs, has been paid in full.

Before full transfer of ownership, pledging, transfer of title by way of security, processing or alteration of the goods is not permitted without the express written consent of Splendido e.U.

§ 9 Data Protection

Information on the collection, processing and use of personal data can be found in our privacy policy at:
www.splendido.at/pages/datenschutz

§ 10 Warranty

All jewellery sold is covered by the statutory warranty. At the time of handover, the jewellery is free from material defects and has the agreed characteristics. The warranty period is two years from handover of the goods; claims may be brought before the courts within a further three months (§ 933 ABGB).

If a defect exists, you may request repair or replacement - the choice is yours. This is free of charge for you, including return and reshipment. If both are impossible, involve disproportionate effort or cannot be completed within a reasonable period, you may reduce the purchase price or withdraw from the contract (§ 932 ABGB). We will inform you of the expected process as soon as we receive the jewellery.

The warranty does not cover damage caused by improper handling, lack of care or normal wear and tear.

The presentation of the products in the online shop may differ slightly from the actual appearance of the delivered goods, particularly with regard to colour and the way size is displayed on different screens.

§ 11 Applicable Law

The law of the Republic of Austria shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the country in which the consumer has their habitual residence remain unaffected by this choice of law.

§ 12 Jurisdiction

For disputes arising from or in connection with this contract, the court with subject-matter jurisdiction in Graz, Austria, shall have jurisdiction, insofar as legally permissible. For consumers domiciled in another EU Member State, the mandatory jurisdiction provisions of the respective country shall apply.

§ 13 Miscellaneous

Return address:
Splendido e.U.
Neubaugasse 24, 8020 Graz, Austria

You have 30 days from receipt of the goods to declare your withdrawal. After declaring your withdrawal, you have a further 14 days to return the goods to us (§ 15 FAGG). Return shipping is free of charge for you (see § 6). The refund will be issued via the payment method selected when placing the order - by law within 14 days of receipt of your withdrawal declaration (§ 14(1) FAGG), and generally within 7 business days of receipt of your return.

The customer is responsible for returning the goods and for any potential loss in value resulting from use beyond what is necessary to inspect their condition, characteristics and functionality.

Our email address for consumer complaints: info@splendido.at

We are not legally required to participate in dispute resolution proceedings before a consumer arbitration board; however, we are generally willing to resolve disputes amicably and in the customer's interests.

As of: October 1, 2026