Right of withdrawal & returns — Splendido e.U.

All items are carefully inspected, checked, and photographed before shipping - for your security and our quality control.

Legal basis: Pursuant to Section 11 of the FAGG (Austria), implementing the Consumer Rights Directive 2011/83/EU, consumers have a statutory right of withdrawal of 14 days. In addition, we voluntarily grant an extended period of 30 days.

Even easier: You can also declare your withdrawal directly via our online withdrawal button - without a form: https://www.splendido.at/en/pages/vertrag-widerrufen

Please return the goods with the original packaging and original labelling wherever possible. If the label is no longer intact, we will generally still refund the goods, but reserve the right to claim reasonable compensation for loss of value pursuant to Section 16 of the FAGG if use has gone beyond mere inspection.

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period begins on the day on which you or a third party designated by you - other than the carrier - takes possession of the goods.

To exercise your right of withdrawal, please inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by email or letter). After declaring your withdrawal, you have 14 days to return the goods to us (Section 15 of the FAGG). We recommend using the model withdrawal form below. Please send the completed form to: widerruf@splendido.at

Return Shipping Costs

Returns are free of charge for you. Splendido e.U. covers the return shipping costs. After receiving your withdrawal declaration, we will provide you with a free return label by email. Simply drop off the prepaid parcel with the specified shipping service provider.

We recommend keeping the proof of postage until the refund has been completed.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to goods made to the customer's specifications or clearly customised to personal requirements (Section 18 para. 1 no. 3 of the FAGG) - in our case, this concerns custom-made and made-to-measure items - such as rings made specifically for you in your size. We will inform you separately before you place your order that the right of withdrawal does not apply. For further information, please refer to our Terms and Conditions.

Return Conditions - Please Read Carefully

You have the right to inspect the item in the same way as would be possible in a retail store (e.g. briefly trying it on in front of a mirror). Inspection is possible without removing the security seal or label.

Each piece of jewellery is delivered with a security seal (label) identifying its original condition.

Full refund (100%): If the item is returned with the security seal intact, in its original condition and original packaging, we will refund the full purchase price. The statutory period is 14 days from receipt of your withdrawal declaration (Section 14(1) of the FAGG); as a rule, we issue the refund within 7 working days of receiving your return.

Compensation for loss of value due to signs of use: If the security seal has been removed or the item shows signs of use that go beyond mere inspection (e.g. signs of wear, scratches, residue from cosmetics, perfume or skin contact, stretched chains), we reserve the right to deduct reasonable compensation for the resulting loss of value from the refund. If the item can no longer be sold as new, this compensation may amount to the full value of the goods (Section 16 of the FAGG).

Free return shipping is a service offered to support a genuine purchase decision - not for the temporary use ("rental") of jewellery. We ask that you treat this fairly.

Responsibility

The buyer is responsible for properly returning the goods and for any loss of value caused by use that goes beyond merely inspecting their condition, characteristics, and functionality.

Completion of the Withdrawal

Your withdrawal is effective as soon as you declare it. We will issue the refund as soon as the goods have been received by us or you have provided us with proof of shipment (Section 13 para. 2 of the FAGG).

Refund:

We will refund the purchase price, including the original shipping costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), within 14 days of receiving your withdrawal declaration, subject to the return of the goods or proof thereof (Section 14(3) of the FAGG, Article 13 para. 3 of the Consumer Rights Directive).

Damaged Returns

We reserve the right to deduct a reasonable amount from the refund if jewellery or packaging is returned damaged.

Model Withdrawal Form

You have several options for exercising your withdrawal - choose whichever is most convenient for you:

• Online - fastest: Withdraw from the contract online
• Printable form - as a PDF, directly below
• Informal - by email to widerruf@splendido.at or by letter, optionally using the model form below

PDF · English

Instructions for Use:

1. Product: Please enter the items ordered or received.
2. Details: Please provide your personal details as well as the order and delivery dates.
3. Signature: A signature is only required if the form is submitted in paper form.

Updated: 5 October 2026