Right of withdrawal & returns

• You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, where you have ordered one or more goods in a single order and these are delivered in a single shipment.

• To exercise your right of withdrawal, you must inform us ([Your first and last name], [Your address], [Your telephone number], [Your email address]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).

• To exercise your right of withdrawal, we recommend that you submit your withdrawal notice using the form below. Please send the completed form to our business email address: widerruf@splendido.at .
• In the event of a cancellation, you bear the direct costs of returning the goods, unless the goods were delivered incorrectly by us or are defective. In these cases, we will send you a return label immediately. If this is not possible, we will reimburse you for the return shipping costs if you are returning a package to us from an EU country.
• The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs.
• Returned goods must be unused, undamaged and in their original packaging to guarantee a full refund.
• You are only responsible for the return shipment and any potential loss in value of the goods resulting from use beyond what is necessary to ascertain their nature, characteristics and functioning.
• The cancellation is considered complete once the items have arrived and been inspected. We will process your refund immediately after inspection.
• We reserve the right to make a reasonable deduction from the refund if damaged jewelry items or damaged packaging are returned.
• For almost all returned items, the label must be intact. Goods returned without a label cannot be refunded.

Sample cancellation form

If you wish to cancel the contract, please fill out this form and return it.

To:

Splendido. eU

Neubaugasse 24, 8020 Graz

revocation@splendido.at

I hereby revoke the contract I concluded for the purchase of the following goods

Ordered on / received on

Name of consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for notifications on paper)

Date

(*) Delete as appropriate.

Instructions for use:

1. Product: Fill in the relevant information about the products ordered or received.
2. Consumer details: The consumer should enter their personal details and the date of the order or receipt of the goods.
3. Signature: A signature is only required if the form is submitted in paper form.