FAQ: Care instructions & special features of our jewelry

General questions

Please handle our jewelry with special care until you are absolutely sure you wish to keep it. Thank you for your understanding and attention!

1. What makes your jewelry special?

Our jewelry is crafted from high-quality materials and boasts excellent craftsmanship. Each piece is carefully inspected to ensure it meets our high quality standards.

2. Where is your jewelry manufactured?

Our jewelry is mainly made in Italy, where experienced craftsmen combine traditional techniques with modern design.

3. Do you offer gift wrapping?

We want to make your ordering experience with us as pleasant as possible. Therefore, we are pleased to announce that we include an exquisite cardboard case as complimentary gift packaging with every order. These cases are not only practical but also aesthetically pleasing and were designed specifically for our online jeweler. You can see pictures of these beautiful cases on our homepage.

Orders

3. How can I place an order?

To place an order, simply select the desired product, add it to your shopping cart, and follow the instructions to checkout. You can pay by credit card, PayPal, or other available payment methods.

4. Can I change or cancel my order afterwards?

Orders can be changed or cancelled until 8:00 AM the next business day. Please contact our customer service as soon as possible at info@splendido.at and include "Cancellation/Change" in the email subject line.

Shipping and delivery

5. What shipping options do you offer?

We offer standard and express shipping*. Delivery is free for orders over €100*; otherwise, shipping costs €7. Express shipping costs €12, leaves our warehouse the next day, and is delivered by 1 p.m. the following day. We use the excellent service of Austrian Post for deliveries within Austria; for international deliveries, we also use other shipping providers.

*Express shipping is only available for Austria

6. How long does shipping take?

Standard shipping usually takes 2-3 business days, while express shipping takes place within 1 business day. International deliveries may take longer.

Returns and exchanges

7. What are the conditions for a return?

Items must be unworn, undamaged, with tags attached and in their original packaging.

8. How can I return an item?

If you are not satisfied with your purchase, you can return the item within 14 days of receipt. Please contact us at info@splendido.at

9. Are there return shipping costs?

Yes, the return shipping costs must be borne by the customer, unless the item has a manufacturing defect.

10. How long does the refund take?

Refunds will be processed within 5-7 working days after receipt of the return.

Warranty and care

10. What guarantee do you offer on your jewelry?

Our warranty covers all verifiable manufacturing defects. For further details, please read our warranty terms and conditions .

11. How do I properly care for my jewelry?

To preserve the beauty and longevity of your jewelry, please observe the following care instructions:

Storage: Store your jewelry in a dry, cool place, preferably in a jewelry box or a soft pouch to avoid scratches and damage.
Avoid contact with chemicals: Remove your jewelry before showering, swimming, or applying perfume, soap, lotions, hairspray, or cleaning products, as these chemicals can cause discoloration or damage.
Protection against impacts: Avoid wearing jewelry during strenuous physical activities or work to prevent scratches, dents, or breakage.

By following these care instructions, you can ensure that your jewelry remains in the best condition and retains its beauty for a long time.

Customer service

12. How can I contact customer service?

Live Chat – Bottom right of every page, for quick questions.
WhatsApp – Chat directly and easily whenever it suits you.
Email – To info@splendido.at for detailed inquiries.
Contact form – Simply fill out the form below and we will get back to you immediately.

13. What should I do if my jewelry arrives damaged?

Please contact us immediately at info@splendido.at with your order number and a photo of the damaged item. We will find a solution for you.

Custom-made products and adaptations

14. Do you offer custom-made products?

We are happy to accommodate your individual wishes and offer bespoke jewelry that meets your expectations. Please note, however, that the availability of certain materials and suppliers may vary, which could affect the feasibility of your custom design. For special orders, the production time is at least four weeks, and a prepayment is required.

Please also note that, according to our terms and conditions, there is no right of return for custom-made jewelry.

For further information and a customized offer, please contact us; we will be happy to assist you.

15. Can I have my ring resized?

Unfortunately, we cannot adjust the size of your rings. However, we would be happy to provide you with a printable ring sizer so you can determine the correct size.

For detailed information, please read our terms and conditions.