Right of Withdrawal & Return Policy
All items are carefully inspected and photographed before dispatch to ensure they meet our high quality standards. This allows us to offer our customers a professional and reliable shopping experience.
For returns of almost all items, the label must be intact. Items returned without a label cannot be refunded.
- You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered as a single order.
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To exercise your right of withdrawal, you must inform us ([your first name, last name], [your address], [your telephone number], [your email address]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).
- To exercise your right of withdrawal, we recommend that you submit the withdrawal declaration using the form below. Please send the completed form to our business email address: widerruf @splendido.at .
- In the event of cancellation, you will bear the direct cost of returning the goods, unless the goods were delivered incorrectly by us or are defective. In these cases, we will send you a return label immediately. If this is not possible, we will reimburse you for the return costs if you return a package to us from an EU country.
- The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs.
- Returned goods must be unused, undamaged and in their original packaging to qualify for a full refund.
- You are only responsible for the return shipment and for any loss of value of the goods resulting from use beyond checking their quality, properties and functioning.
- The cancellation is considered complete once the items have been received and inspected by us. We will process your refund immediately after inspection.
- We reserve the right to make an appropriate deduction from the refund if jewelry items or packaging are returned damaged.
- For returns of almost all items, the label must be intact. Items returned without a label cannot be refunded.
Sample cancellation form
If you want to cancel the contract, please fill out this form and send it back.
At:
Splendido.eU
Neubaugasse 24, 8020 Graz
widerruf@splendido.at
I hereby revoke the contract I concluded for the purchase of the following goods
Ordered on / received on
Name of consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notification is on paper)
Date
(*) Delete as appropriate.
Instructions for use:
- Product: Fill in the relevant information about the products ordered or received.
- Consumer details: The consumer should enter his/her personal details and the date of ordering or receiving the goods.
- Signature: A signature is only required if the form is submitted in paper form.
